Emirates Group Careers 2026: Customer Service Roles Job Vacancy in Dubai
The Emirates Group has announced exciting career opportunities for aviation professionals in 2026, offering a chance to join one of the world’s most respected aviation organizations. Among the latest openings is the position of Customer Service Roles based in Dubai, United Arab Emirates.
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About The Emirates Group
The Emirates Group is a globally renowned aviation and travel services organization headquartered in Dubai, UAE. The group operates through two major divisions that have earned international recognition for excellence and innovation.
- Emirates Airline: is one of the largest international carriers in the world, serving hundreds of destinations across six continents. The airline is known for its modern fleet, premium customer experience, and commitment to operational excellence.
- Dnata: is a leading global air services provider that delivers comprehensive solutions across airport ground handling, cargo operations, catering, travel services, and logistics. Operating in multiple countries, Dnata supports airlines and airports with world-class aviation services.
Working within The Emirates Group offers employees exposure to advanced aviation technologies, multicultural work environments, and opportunities for continuous professional development. The organization values innovation, teamwork, and customer satisfaction, making it one of the most sought-after employers in the aviation industry.
Customer Service Roles – Job Vacancy in UAE
The Emirates Group is currently seeking qualified professionals for the position of Customer Service Roles in dubai
- Position: Customer Service Roles
- Location: Dubai, United Arab Emirates
About the Role – As an Airport / Customer Services Agent, you will be one of the first welcoming faces our customers meet at Dubai International Airport, a leading global aviation hub. Every day brings the opportunity to guide travellers from around the globe through check-in, boarding, arrivals, and baggage services with confidence, care, and professionalism.
From assisting lounge customers to supporting families, unaccompanied minors, connecting passengers, and those needing extra assistance, you will play a key role in ensuring every journey feels seamless and stress-free.
In this role, you will gain strong operational expertise, develop your people and problem-solving skills, and build a career in a dynamic, fast-paced, and highly international environment.
Strong performance in this role can also unlock opportunities for career progression and internal moves across airport operations, customer services, and wider business areas.
Required Qualifications & Key Responsibilities
- Fluency in both spoken and written English
- Fluency in any other language is a plus
- A levels/High School certificate
- Excellent interpersonal and customer service skills
- Willing to work in a shift environment
- PC based skills to operate Windows package (Microsoft Word/Excel/E-mail)
- Willing to wear uniform (Front-line customer facing roles)
In addition to the above, the job specific requirements for the Contact Centre role are:
- Proficiency in English and at least one of the following languages is a must-have requirement for this position: Arabic, French, Czech, German, Italian, Japanese, Cantonese, Mandarin, Russian, Spanish, Polish, Portuguese.
- Customer and sales focus on providing excellent service and closing any sales opportunity.
- The ability to type accurately and quickly while maintaining excellent written communication is an essential requirement for the messaging-based role.
Experience the excitement of being on the front-line customer-facing roles with dnata, Marhaba and Emirates Airport Services Agents, or work behind the scenes as a Customer Sales and Service Consultant at the Contact Centre . You’ll have the chance to work with a diverse team of professionals, interact with people from all over the world, and make a positive impact on the lives of travellers every day. Both full-time and part-time opportunities are available, providing flexibility to fit your lifestyle and career goals. Whether it be Emirates Airline or dnata, our goal is to ensure that our customers experience service is consistent with the Emirates Group high standards.
Why Consider a Career with The Emirates Group?
The Emirates Group continues to attract talented professionals from around the world due to its reputation for excellence and employee development.
Some potential benefits of working with the organization include:
- Career growth opportunities within a global aviation leader.
- Exposure to advanced aviation technologies and systems.
- International working environment.
- Professional training and development programs.
- Opportunity to work at Dubai, one of the world’s leading aviation hubs.
- Competitive employment packages and benefits.
- Experience within a highly respected global brand.
For aviation professionals seeking long-term career advancement, The Emirates Group offers a platform to build valuable international experience while contributing to world-class airport operations.
How to Apply for this job
Interested candidates who meet the qualifications and experience requirements can submit their application through Official Site
Applicants are encouraged to review all eligibility requirements carefully before applying and ensure that their professional experience and certifications align with the role’s expectations.
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