Soft Service Manager | Exciting Job vacancy at Serco Careers UAE
Are you an experienced Soft Service Manager looking for your next big opportunity in the UAE?
Join Serco Careers, a global leader in delivering essential public services, and be part of a values-driven team committed to “Bringing National Visions to Life”.
With a global workforce of over 50,000 colleagues and a strong presence in the Middle East, we operate across multiple sectors including Transport, Defence, and Advisory. Our expertise spans Asset Management, Customer Experience, Fire & Rescue, and Air Navigation Services. At Serco, we continuously innovate to improve public services and create a positive impact for future generations.
About the Opportunity
We are currently seeking dynamic, results-oriented Soft Service Manager to join our talent pool for upcoming projects and contracts across the UAE.
The ideal candidate will have:
- Proven leadership skills in managing Soft Service Manager roles.
- The ability to multi-task and coordinate diverse service operations.
- Strong communication, organization, and time management abilities.
This role will involve overseeing services across Cleaning, Window Cleaning, Pest Control, Waste Management, Timetabling, Service Desk, and Administration — ensuring operational excellence and client satisfaction.
Key Responsibilities
As a Soft Service Manager at Serco, you will:
- Manage the day-to-day operations and performance of all Soft Services functions.
- Lead, coach, and motivate teams to achieve both company and client goals.
- Prepare and present monthly performance and activity reports to senior management.
- Collaborate with stakeholders to align services with evolving client needs.
- Conduct regular KPI and SLA inspections to maintain high service standards.
- Ensure full compliance with statutory, legal, and safety regulations.
- Identify and mitigate operational risks, escalating issues where necessary.
Candidate Requirements
We’re looking for professionals who bring both expertise and leadership to the role:
- Experience: 10–15 years in similar roles within complex operational environments.
- Senior Management: 5–7 years in senior consultancy or leadership positions.
- Education: Degree in an engineering discipline (Project Management certification such as PMP or Prince 2 preferred).
- Technical Skills: Advanced proficiency in MS Office Suite (PowerPoint, Word, Excel, Visio, Power BI) with strong reporting, presentation, and documentation skills.
Why Choose Serco?
At Serco, we believe that our people are our greatest strength. We provide a workplace culture that:
- Encourages diversity, equity, and inclusion.
- Respects and values the perspectives and backgrounds of every employee.
- Invests in professional development and career progression.
- Offers a collaborative, supportive, and respectful work environment.
We are proud to be an Equal Employment Opportunity employer and are fully committed to employee safety through our Zero Harm initiative.
How to Apply
If you have the experience, leadership skills, and passion for excellence in Soft Service Manager management, take the next step in your career and be part of a company that is shaping the future of public services in the UAE. Apply for Soft Services Manager Jobs at Serco today!
Visit careers.serco.com to apply online and explore more Serco Careers in the UAE.
Click here to explore more vacancies on our official website.