dnata Careers in Bengaluru 2025 | Contact Center Manager Job Vacancy
If you are seeking a rewarding career in aviation, dnata Careers in Bengaluru 2025 offers an incredible opportunity. dnata, a key part of the globally renowned Emirates Group, is hiring for the role of Contact Center Manager in Bengaluru. This position is ideal for experienced professionals with a strong background in customer service, leadership, and airline operations.
By joining dnata, you will be a part of a brand known for excellence, innovation, and customer satisfaction. With Bengaluru being a growing hub for dnata, this is the right time to explore dnata Careers and take your aviation career to the next level.
Why Choose dnata Careers in Bengaluru?
Working with dnata is more than just employment—it is about becoming part of a legacy. The dnata Careers in Bengaluru pathway opens doors to international exposure, growth opportunities, and a chance to represent one of the most respected aviation service providers in the world.
This role provides a perfect balance of responsibility, leadership, and innovation. As a Contact Center Manager, you will not only shape operational strategies but also inspire teams and enhance customer satisfaction.
Job Purpose
Contact Center Manager
The Contact Center Manager role under dnata Careers in Bengaluru 2025 focuses on leading the entire strategy, development, and operations of the contact center. The mission is to ensure service excellence, efficiency, and employee engagement while aligning with Emirates Group’s global standards.
This role is suited for professionals who are passionate about aviation, capable of driving customer-first strategies, and skilled at motivating diverse teams.
Key Responsibilities
If you are exploring dnata Careers in Bengaluru, the Contact Center Manager job comes with several exciting responsibilities, including:
- Designing and executing a contact center strategy that aligns with business objectives.
- Leading and motivating teams to ensure exceptional customer service.
- Managing budgets effectively and aligning resources with business priorities.
- Analyzing performance data, identifying gaps, and improving service delivery.
- Forecasting workforce needs and leading recruitment planning.
- Streamlining processes to boost efficiency and customer satisfaction.
- Representing dnata and the Emirates Group while implementing best practices across networks.
Qualifications and Experience
To qualify for this prestigious role under dnata Careers in Bengaluru, candidates must meet the following requirements:
- A Bachelor’s degree in a relevant field.
- Minimum 8 years of experience in airline sales and contact center operations.
- Strong leadership and people management skills in multicultural settings.
- Solid understanding of contact center operations and airline industry procedures.
- Excellent communication, negotiation, and influencing skills.
- Proven expertise in employee selection, assessment, and talent development.
These requirements ensure dnata continues its tradition of hiring leaders capable of upholding its global reputation for service excellence.
Recruitment Process
The hiring process for dnata Careers in Bengaluru 2025 is structured and transparent. Candidates can expect the following steps:
- Application Submission – Apply via the official Emirates Group Careers portal.
- Video Interview (HireVue) – Showcase your career aspirations and experience.
- Panel Interview – Direct interaction with dnata hiring managers.
- Offer & Onboarding – Selected candidates receive an offer followed by seamless onboarding.
This process is designed to ensure only the best talent joins dnata.
Benefits of Working with dnata
One of the biggest advantages of pursuing dnata Careers in Bengaluru is the long-term career growth it offers. Employees benefit from:
- Professional development and training programs.
- Exposure to international best practices through Emirates Group.
- A multicultural, dynamic workplace environment.
- Competitive salaries and excellent career progression opportunities.
This role is not just a job—it’s a pathway to building a successful career in global aviation.
Application Deadline
The closing date for this opportunity under dnata Careers in Bengaluru 2025 is 01 October 2025. Interested candidates are encouraged to apply early to avoid missing out on this exciting career move.
👉 Apply Now by sending Updated CV through Emirates Group Careers Portal:
The dnata Careers in Bengaluru 2025 opportunity for a Contact Center Manager is a career-defining role. It combines leadership, innovation, and customer excellence within one of the most admired aviation brands in the world.
If you are passionate about aviation, have strong leadership skills, and want to make an impact, this is your chance. Don’t wait—apply today and take the next step in your journey with dnata.